Refund Policy

Introduction:
The Ma-Hasal Journal is committed to providing transparent and fair financial policies for its authors, subscribers, and customers. This Refund Policy outlines the terms and conditions under which refunds may be requested and granted. The journal ensures that all refund requests are handled promptly and fairly.

1. Applicability

This policy applies to:

  • Article Processing Charges (APCs): Paid by authors for publishing services.
  • Subscription Fees: Paid by individuals or institutions for journal access.
  • Printed Copies Fees: Paid by customers requesting printed issues.

2. Refund for Article Processing Charges (APCs)

  • Before Peer Review Begins:
    Authors may request a full refund of the APC if they choose to withdraw their manuscript before the peer review process begins.

  • During or After Peer Review:

    • Refunds are not granted for manuscripts withdrawn during or after peer review unless the withdrawal is due to an error or fault of the journal (e.g., technical errors in submission processing).
    • Partial refunds may be considered at the discretion of the editorial board.

  • Post-Acceptance:

    • APCs are non-refundable once the manuscript has been accepted for publication, as significant editorial and production costs have been incurred.
    • Exceptions may be granted in extraordinary circumstances, such as a publication being canceled due to ethical concerns.

3. Refund for Subscription Fees

  • Cancellation Requests:

    • Subscribers may cancel their subscription within 7 days of payment for a full refund, provided no issues have been downloaded or accessed.
    • After this period or if any content has been accessed, refunds are not granted.

  • Service Errors:
    Refunds will be provided if the subscription service is interrupted or fails due to technical errors caused by the journal.

4. Refund for Printed Copies Fees

  • Order Cancellation:

    • Customers can cancel their order within 24 hours of payment for a full refund.
    • After this period, refunds are not granted as the printing process may have begun.

  • Damaged or Defective Copies:

    • Customers receiving damaged or misprinted copies are eligible for a free replacement or a refund.
    • Claims must be made within 7 days of receiving the printed copy, with supporting evidence (e.g., photographs of the damage).

5. Refund Processing

  • Refund requests must be submitted in writing via email to the journal’s official contact address.

  • Requests should include:

    • Payment receipt or transaction details.
    • A detailed explanation of the reason for the refund request.

  • The journal will review refund requests within 10 business days and notify the requester of its decision.

  • Approved refunds will be processed through the original payment method within 15 business days.

6. Non-Refundable Payments

The following payments are non-refundable:

  • Fees for services that have already been rendered, such as peer review, editing, or production costs.
  • Fees for subscription periods already commenced or content accessed.

7. Policy Updates

  • The Refund Policy is reviewed periodically and may be updated to reflect changes in the journal’s operations or financial policies.
  • Any updates to this policy will be communicated through the journal’s website or official communications.

Conclusion:
The Ma-Hasal Journal’s Refund Policy is designed to balance fairness and operational efficiency. Authors, subscribers, and customers are encouraged to review this policy carefully before making payments. For any inquiries or refund requests, please contact the journal’s support team.